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Leading a customer-led transformation at a PE-backed #SMEtech. Previously CSO at Albion, a business innovation consultancy.

This year some people noticed that, for the last few Decembers, I’ve published a round up of the most interesting new business ideas I came across that year, so now I’m feeling pressure to keep it up. Here then is my list for 2020.

Also this year the nice people…

About Bionic

Bionic is a PE-backed growth company that I joined as Chief Customer Officer, after 20 years in brand, creative and innovation agencies. We’re transforming the business from a white-label call centre for energy switching, to a tech-enabled service that makes it radically easier to run an SME.

At the end…

For the last couple of Decembers I’ve published a list of the most interesting business ideas I discovered that year, so it’s nearly a tradition. Here then is my list for 2019.

As always it’s in no way exhaustive or complete (or in any kind of sensible order), it’s just…

Long story short, we shut Albion in April 2019 and I immediately went to work at our last new client, Make It Cheaper.

You’ve never heard of Make It Cheaper, because we had an awful, forgettable name and got the vast majority of our customers from white label partnerships. But…

A year ago I published a list of the interesting propositions I discovered in 2017, and a few people seemed to like it, so I thought I’d do it again for 2018.

I’ll repeat the same caveat: It’s in no way exhaustive or complete (or in any kind of sensible…

After 13 years Albion is moving out of the Tea Building in Shoreditch. So I thought I’d take a quick look back at our time there, what the building has meant to us, and what’s next.

2006–2010

Albion had started a couple of years before, in a shop unit on Great…

The high street is alive and well in Marple. New openings in my local town — vape spots, cupcake classes, yoga studios — show that shops are becoming places to do stuff as well as buy stuff.

Stockport’s high street is a 10-minute drive from Marple but couldn’t be more…

Despite a decade of hype and billions in funding, fintech is still only used by early adopters. But one startup has finally got the right strategy to crossover to the mainstream — by not trying to be for everyone.

Fintech funding moves into the growth stage

CB Insights recently reported that total fintech funding has hit $77.6bn…

This a version of a talk I gave at Google Firestarters — a forum for agency strategists — one of four provocations on ‘how the innovation landscape is changing, and how agencies and consultancies are adapting’.

I’ll argue that innovation practice is maturing, moving from the edge to the core…

I recently did a thing on Twitter…

Retail experiences on the precinct in my small northern town

A few people asked where I was talking about, and if I could document it. So here we are. The town, incidentally, is Marple in Cheshire, east of Manchester, just before the Peak District starts.

Glyn Britton

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